Fan Text Services

Guest Assistance

Have a question or concern while you're at the game?

Canucks Sports & Entertainment is committed to delivering extra-ordinary experiences for our guests at Rogers Arena through innovative programs and state-of-the-art services.

In an effort to enhance the enjoyment our fans' experience at Canucks games at Rogers Arena, Canucks Sports & Entertainment has teamed up with ISS 24/7, a company that provides two-way text messaging-based communication between ticket holders and arena staff, allowing for improved management and response to guest concerns and questions. As well, texting will allow fans to report incidences discreetly and without fear of confrontation.

To report inappropriate fan behaviour, ask a question or request assistance, using your mobile phone, text the number 69050, type the key word ROGERS (followed by a space), with your SECTION, ROW, and SEAT NUMBER, followed by your message. Arena staff will respond accordingly. Standard text message and data rates may apply.

We welcome your feedback and hope the service enhances your experiences at Canucks games.  If you require assistance or would like to speak with us directly please contact us at 604 899-7400.