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Suites FAQ

How do I order food and beverage for my Suite?

Led by the passion and vision of Executive Chef Robert Bartley, our culinary team has sourced the finest ingredients and flavours from our very own local markets, farmers and growers to create fresh, inspired, customizable menus. We look forward to creating an outstanding food and beverage experience to complement your suite night. To place an order for an upcoming event, please call our Hospitality Service line at 604.899.7557. Click here to download the latest Suite menus.

what time can i access my executive suite?

For hockey games, your Executive Suite is open two hours prior to the start of the game. For concerts, you have access to your suite one hour prior. All single event rental Hospitality Suites have access one hour prior to both hockey and events.

how can we bring guests with bowl tickets into our suite for a visit?

Only recognized suite contacts/hosts can authorize guests with bowl tickets to visit your suite. To avoid complications, we recommend that you call your Account Executive ahead of time so your guests’ names can be left with the Concierge. Please direct your guests to the nearest Concierge desk where they will find their name on our approved guest list. If the guest is a last minute addition, you may contact the nearest Concierge and they will be happy to assist. FOR CONCERTS: Due to building regulations, all guests need to be pre-approved during business hours with your Account Executive.

who do i contact if i have a ticketing problem or have a question during event hours?

The Head Concierge is available to assist you at 604.899.7410 and is on duty three hours prior to each event for your convenience.

I have lost my suite tickets and parking passes for an event, how do I replacing them?

In the event that you lose a ticket or parking pass, please contact your Account Executive (604.899.GOAL) or if it is after business hours on an event day, the Head Concierge (604.899.7410). They will cancel the original tickets and issue replacements to avoid complications.

Can I bring in my own food and drinks, or gifts, to my suite?

While we do not permit outside food and beverages into Rogers Arena, please contact your Account Executive during business hours to discuss any special requests.

Can sightlines change for a given event and what happens if they do?

Depending on the promoter and ticket sales, sightlines may change. You will be notified by the Premium Client Service Department if there are changes that affect your suite.

For concerts, how can I find out who the opening act is and what time the main act starts their performance?

Your Account Executive has this information one day prior to each event.